Metro Mobility

Metro Mobility is a shared public transportation service for certified riders who are unable to use regular fixed-route buses due to a disability or health condition. Rides are provided for any purpose.

Eligibility

Federal Americans with Disabilities Act (ADA) guidelines determine eligibility. People are generally eligible if

  • They are physically unable to get to the regular fixed-route bus,

  • They are unable to navigate regular fixed-route bus systems once they are on board, or

  • They are unable to board and exit the bus at some locations.

See Metro Mobility eligibility guidelines.

Applying for service

A completed ADA Paratransit Application Form is needed to determine eligibility for service. The form has two parts:

  • An application form designed to assess a person's ability to use the regular fixed route bus service

  • A professional verification form completed by a health care provider

Both completed forms must be submitted together to process the application.

Download the two-part Application Form, or call Customer Services at 651.602.1111 to have a form sent to you.

Questions?

Call Customer Services at 651.602.1111 (TTY 651.221.9886) between 7:30 a.m. and 4 p.m., Monday through Friday

After Hours Contact Information.

Send questions or comments to Metro Mobility.