Metro Mobility offers updated, online service guide

        
	          Metro Mobility
	Certified riders: 19,000
Daily trips: 4,300
Annual rides: 1.3 million

Metro Mobility has news for its customers: get fast answers to all your service questions in a newly updated, comprehensive service guide.

Metro Mobility is the region’s ADA-certified paratransit service for people with disabilities. The new service guide, The Metropolitan Council Answers Your Questions about Metro Mobility, went online in August. Customers who want a printed copy can receive it by using the request tear-off form included in the late summer edition of the Metro Mobility newsletter. Techno-savvy riders can just log on.

Transit Team driver Charles Bediako assists Mr. and Mrs. Vincent Williams as they board their bus following a visit to the Metro Mobility Service Center. Riders can access answers to questions about the region's paratransit service at www.metromobility.org.

The new guide includes live links to many frequently requested services, such as online purchases, standing orders, bulletins and more. Printable application packets allow prospective riders and their families to request service without a mail delay. “Answers” also links to Metro Mobility’s service supplement so riders may confirm providers’ times of service each quarter.

The Metro Mobility Service Center expects half of its customers will prefer the online publication, said Gerri Sutton, assistant director in the Council’s Metropolitan Transportation Services department.

“Many of our riders — like others in the metro region — prefer internet information sources,” Sutton said. “Those who visit our website have immediate access to answers and updates.”

Metro Mobility’s website and online publications are among Council efforts to improve customer service and increase efficiency through technology. Online trip scheduling, interactive maps, stored-value card purchases and other services are available at the Council’s Metro Transit website.